Etiquette
La Bonne Vie Spa
Arrival
We request that you arrive at least 15 minutes prior to your scheduled appointment time. This will allow time for you to be able to change into your spa robe and slippers as well as relax in our lounge prior to your service. Arriving early ensures that you will enjoy the entire spa experience.
Appointments
Appointments are required for spa services and walk-ins will be accommodated on an availability basis only. We require a credit card number to reserve all appointment times.
Please advise us if you have a gender preference for massage or body treatments. Also, avoid shaving prior to all body treatments.
Guests receiving any facial services must inform the aesthetician of any medication use including but not limited to topicals, Accutane, retinol or Vitamin A.
You will be asked to complete a brief health questionnaire. The information you provide will be kept completely confidential and is used to help us determine treatment appropriateness.
Pregnancy considerations
Please avoid heat, deep pressure therapies, and the whirlpool jacuzzi tub. Most of our treatments can be modified for expectant mothers. Please notify your therapist.
Attire
A Kashwere robe and Okabashi slippers will be provided to you for use while at the spa. Undergarments are optional during treatments.
Valuables
A locker will be provided for you during your spa visit. La Bonne Vie is not responsible for any lost or stolen items. We therefore recommend that you secure valuables elsewhere prior to your arrival.
Cancellations
We are grateful for your business and request that you keep scheduled appointment times. We also understand that unforeseen changes to schedules occur. Therefore, we require a minimum of 8 hours notice to cancel an appointment.
Less than 8-hour cancellation or rescheduling of your appointment without proper notice, no show or missed appointments will require full payment.
Late Arrival
Arriving late for your scheduled appointment may inconvenience other quests and could result in a shortened treatment time with full charges being applied. It is often not possible to extend treatment times beyond original scheduled ending time.
Cell Phones
To maintain the peacefulness of the spa and as a courtesy to other quests, cell phones and pagers are prohibited within the spa facility.
Children
We welcome guests over the age of ten to the spa. This is to help preserve the tranquil and relaxing atmosphere that we continuously strive to maintain. A parental consent form will be required for all guests under the age of 18.
Gift Certificates
Please inquire at the reception desk about gift certificates, which are available for all services. We would be happy to help you select an ideal gift.
Gratuities
Tipping is left to the discretion of our guests. For your convenience, envelopes will be provided at the front desk.
Payment
You may charge your spa bill to your hotel room. We also accept cash, Visa, Mastercard, Discover and American Express.
Returns
If for any reason you are not completely satisfied with our products, returns will be honored with spa credit within 14 days of purchase. We will not accept returns for any apparel that appears to be worn.
La Bonne Vie Spa
Arrival
We request that you arrive at least 15 minutes prior to your scheduled appointment time. This will allow time for you to be able to change into your spa robe and slippers as well as relax in our lounge prior to your service. Arriving early ensures that you will enjoy the entire spa experience.
Appointments
Appointments are required for spa services and walk-ins will be accommodated on an availability basis only. We require a credit card number to reserve all appointment times.
Please advise us if you have a gender preference for massage or body treatments. Also, avoid shaving prior to all body treatments.
Guests receiving any facial services must inform the aesthetician of any medication use including but not limited to topicals, Accutane, retinol or Vitamin A.
You will be asked to complete a brief health questionnaire. The information you provide will be kept completely confidential and is used to help us determine treatment appropriateness.
Pregnancy considerations
Please avoid heat, deep pressure therapies, and the whirlpool jacuzzi tub. Most of our treatments can be modified for expectant mothers. Please notify your therapist.
Attire
A Kashwere robe and Okabashi slippers will be provided to you for use while at the spa. Undergarments are optional during treatments.
Valuables
A locker will be provided for you during your spa visit. La Bonne Vie is not responsible for any lost or stolen items. We therefore recommend that you secure valuables elsewhere prior to your arrival.
Cancellations
We are grateful for your business and request that you keep scheduled appointment times. We also understand that unforeseen changes to schedules occur. Therefore, we require a minimum of 8 hours notice to cancel an appointment.
Less than 8-hour cancellation or rescheduling of your appointment without proper notice, no show or missed appointments will require full payment.
Late Arrival
Arriving late for your scheduled appointment may inconvenience other quests and could result in a shortened treatment time with full charges being applied. It is often not possible to extend treatment times beyond original scheduled ending time.
Cell Phones
To maintain the peacefulness of the spa and as a courtesy to other quests, cell phones and pagers are prohibited within the spa facility.
Children
We welcome guests over the age of ten to the spa. This is to help preserve the tranquil and relaxing atmosphere that we continuously strive to maintain. A parental consent form will be required for all guests under the age of 18.
Gift Certificates
Please inquire at the reception desk about gift certificates, which are available for all services. We would be happy to help you select an ideal gift.
Gratuities
Tipping is left to the discretion of our guests. For your convenience, envelopes will be provided at the front desk.
Payment
You may charge your spa bill to your hotel room. We also accept cash, Visa, Mastercard, Discover and American Express.
Returns
If for any reason you are not completely satisfied with our products, returns will be honored with spa credit within 14 days of purchase. We will not accept returns for any apparel that appears to be worn.